Customer Testimonials
I turned in my car on the morning of Halloween, and was told someone would call me in the coming days with information about the repair that was needed. I was never contacted about my car. I called once, the week after I'd dropped it off, and was told they were waiting on a quote for a part. I was never called back. After two weeks in the shop, I called again and was told I was finally able to pick it up, and that the price of my repair would be upwards of $700 (for a new purge valve). ... Read More DealerRater - Nov 17, 2025
Went to the dealership today in Troy, Al. Am handicapped stayed in my vehicle waiting for someone to come out. Wanted 2 price quotes on 2 different vehicles. After several minutes sales woman came out, obviously not enthused. She told me she couldn't quote prices, I had to come inside and get into the system. When I questioned the approach and told her that at this time I could not get out of the car and walk inside, she became very uncooperative. She told me she did not like the way I talked to her. Asked her what she meant. She ... Read More DealerRater - Aug 23, 2025
Called about a car , spent all days arranging things and they sold it out from under us . Stay far away sleazy company !!
Terrible customer sales service from the sales manager to the minions. Found vehicle that was wanted and was told it was in one location which was fine, but once questioned vehicle was at a completely different location. Pushed to buy from the Montgomery lot. I was told the deal would have to be worked at the dealership and then the car would be brought in. I know that is NOT how it works. Once said vehicle was officially located we were then told it was being lent out as a loaner. Never called when they stated they would communicate. So ... Read More DealerRater - Apr 24, 2025
The Service Dept was excellent, at one time earning The President's Award but now, I doubt they could compete for the President's Award in Somalia. In In several instances it has taken them weeks and more than one visit to fix an issue with my car and now that she's not under warranty I get dismissed with comments about the car bein "obsolete". As for loaners, only way on that list is to put the car in then wait for a loaner to become available, with new car/warranty owners having priority on a list ... Read More DealerRater - Jan 21, 2025
I had a great experience, very nice salesman that went there and beyond to make my purchase experience great.
Buyers please beware. Things discussed via text and email over a weeks worth of time simply didn't match with what actually transpired on the dealership lot... You are told "your presences is your leverage".. only to be baited and switched once you arrived. Very deceptive and dishonest.. Proceed with severe caution.
We bought a brand new F-150 Lariat for three weeks, and they have had it in the shop for one and haven’t even looked at it. The truck had flat spots so they were supposed to change the tires but apparently JT hasn’t been at work so nothing can get done, no one else knows what to do. We have called multiple, multiple times just to get an update and all we get is “We will call you back”. The sales department was ok but this has been a nightmare trying to get a hold of someone when ... Read More DealerRater - Feb 19, 2024
I had a 2016 Black F-150 at the collision shop for about 7 weeks before it was ever touched. It was dropped off on 10/19/2023. No one has ever called to give me an update on my vehicle and every time I call, they cannot seem to give me an estimated finish date. I called to get an update and was told it was actively being worked on and that they didn’t have an estimated completion date. On Friday 12/8 I decided to drive by and check for myself and I found my truck sitting out on the lot and has never been ... Read More DealerRater - Jan 19, 2024
Very poor service department and very rude. I will never buy another Ford and especially from this dealership.
I’ve bought 5 cars from this dealership. And after being promised a $150 referral fee I talked my son in law into buying from here instead of going to Birmingham. He actually spent more money than he would have but got a nicer truck. Well that was November. 2022. It’s almost March and I haven’t gotten the promised $150. I checked with my salesman Ashley and he promised me it would be sent. I then called the manager and he promised me he would have it sent. Now 2 weeks past the last phone call I still don’t have the $150 promised. ... Read More DealerRater - Feb 24, 2023
I had my car serviced and the service was excellent and fast . Keith Daniel and his staff were very friendly and got me out of there in less than an hour I definitely love that . I’m highly impressed and pleased with the service I received GREAT SERVICE
You have great great customer service my car was in out about 45 minutes thanks for the great service
I I've purchased 4 new vehicles from Stivers. Marquis Lewis was my salesman & was fantastic. Great service & very pleased with all of my purchases from here. Definitely see Marquis, he's a pleasure to do business with, you can't help but love the guy! I will be back!
TJ in service was very helpful and professional Truck works great with no problems at all
I drove down for Birmingham pick up a truck at a predetermined price but when I got there the price “went up”. Don’t trust these people.
PLACE IS A JOKE!! I bought a used F-150 FX4 in November of 2020. Well in March 2021 is was getting hot so I turned on the AC for the first time, and to my surprise no AC. OK I’m a little upset but it’s a used truck ..so they forgot to check the AC it was November no big deal I’ll take it up there and they’ll fix it. WRONG! These “service ” people / criminals gave me a quote of 4,500 dollars to fix AC!! So after raising immortal xxxx they said they would do me a favor and ... Read More DealerRater - Jun 14, 2021
I have been a long term customer at Stivers Ford/ Lincoln. Today was a perfect example of the service manager addressing my concerns about my car even though I had a scheduled appointment for an oil change. I was able to speak directly with the technician performing the work. The Service Advisor kept me informed. Job was done right. I drive by other dealerships in the region to do business with Stivers, either purchase or service the experience has always been friendly and attentive
Ok I take my car in for service at Stivers Ford Montgomery 11/2/2020 and clearly ask for oil change and tire rotation, but after paying and get home I realized there was no tire rotation, same tire I placed a mark on is in the same place, so I call to let them know
and after them supposedly checking the camera they said the technician said he took the tires off but after finishing the oil change he put them back on thinking he was rotating them, and I'm thinking what the xxxx? yeah right, so you didn't rotate ... Read More DealerRater - Nov 23, 2020
Absolutely terrible customer service. I do not recommend that anyone purchase a vehicle through them. They have been extremely difficult to work with. Almost impossible to get them to call me back to fix problems that THEY created.
Very upset with how I was lied to when trying to purchase a $40,000 van from Stivers.
I called ahead because I am severely immune compromised and wanted to get pre approval so I didn’t have to expose myself unnecessarily, I specifically said I can not be exposed and need to have everything done prior to signing papers. The sales person told me no problem, that everything was wiped down and everyone is required to wear a mask and all I had to do was apply online, which I did and he take care of it. I sat in the ... Read More DealerRater - Jun 29, 2020
Went down buy Ford f150 stx dont have best credit trading my agreed to price with 6500 down when got in to financing numbers change told had buy extended warranty lol I would buy car from this place are recommend them too any onep
I have nothing to say but good things about this dealership. I was extremely impressed with TR, y salesman. He was extremely helpful and knew his products. He really worked with us and we bought what we wanted at a fair price. His outgoing personality reflects great credit on the company He listened, suggested, and accommodated my wife and I throughout the buying process. I would not hesitate to work with him again. He was kind and being 81 years old, he knows that our buying another vehicle in the distant future seems unlikely. The finance manager, Brad, was accommodating, polite,... Read More DealerRater - May 21, 2020
Teal Longerbeam was my service manager and did a great job handling my problem. I would recommend her to anyone. She is a great asset to your company.
I spent $4700.00 in their service department to have a transmission replaced and it failed with <1500 miles and they were of no assistance
I cringe to type this, but I just feel like it needs to be said.
More of a janky corner used car lot experience than a legitimate franchise dealer.
Inquired about a pre-owned corvette.
They stated the car had "been through their service center, inspected top to bottom, and passed without needing a single part or issue addressed"
WELL
Car had a not just cracked, but physically broken/damaged front bumper, with a large chunk missing dead center in the middle. Huge, unmissable, dead center. Dealer wouldn't replace/repair prior to sale.
MORE IMPORTANTLY, car had an ... Read More DealerRater - Feb 21, 2020
My wife and I were looking at cars Saturday, everyone watched us nobody came outside at all. This place will never have my service we had the check already the car was paid for thanks.
Better Detail Department
I Had My Vehicle Detailed At Stivers Ford In Montgomery, Al I Really Loved My Car The Guys Did An Awesome Job.When I Tell You My Car Was So Nasty I Was Really Too Embarrassed To Take It To Be Detailed Had To Build My Nerve, To Make A Long Story Short After Waiting On My Car For An Hour I Asked Could I Know The Location Of The Detail Department, I Didn't Know It Would Take That Long. Me And My Husband Went Around Back, I Noticed My Car Being Detailed So I Asked ... Read More DealerRater - May 30, 2019
The WORST service department. So bad i hate that it won't let me leave a zero star review... one star is the lowest. Had 2010 Explorer towed into dealership because it lost power... engine still running, but did not respond to throttle. They ran diagnostic and said throttle body had gone bad. I paid $950. Two weeks later exact same thing happened so i towed it to them AGAIN and they said the NEW throttle body was a bad part. Sounded strange to me but ok, they put ANOTHER new throttle body on and a few weeks later SAME thing happened. ... Read More DealerRater - May 19, 2019
Service was great! Shelby Parker waited on me and was very courteous and professional - no doubt very knowledgeable about all aspects of the operation and his job. He kept me informed about what was going on as my truck was serviced and made recommendations as to what I may need to do in the future for a specific issue. Mr. Parker is an asset to the Ford service team!
Service I really appreciate Scott in the service department he’s always very helpful and make sure that we have what we need and are very well taken care of . But when it comes to buying or trading a car not my favorite I have purchased two brand new cars from them and my husband has as well . My first car I purchased from them was an MKC I traded it in for a Lincoln navigator I lost my butt horribly I would never do that again . Now I have a Lincoln navigator and would love to trade it in ... Read More DealerRater - Feb 16, 2019
I purchased a 2017 Ford Focus SE. They sent me an email saying that I was approved for a $25,000-35,000 loan no money down. I get there. Everything went great .Although it was a read flag when they had my cosigner fill out everything as if its their car. A year later. I found out the salesman which no longer works there had written that I put down $3,500. So now they are trying to sue my cosigner for something that happened on their end. Never in my life would go back or recommend to anyone!
I wanted to purchase a vehicle from them was sent a quote for down payment and total price. I get there and they had me sitting there for hrs before telling me they required a larger down payment than I was promised and agreed to.
Spoke with multiple salesman about a 2018 Ford Mustang. I was emailed a quote instantly. I went as far as to call to verify that the price we negotiated would be the same price before financing. I was assured by TWO salesman (via TEXT, CALLS, AND EMAILS) that it would indeed be that price when I arrived. Everything was smooth until it was time to sign for the car. The price was most certainly not the same. Instead of righting the wrongs of his team, the manager (who was extremely loud & obnoxious) played back a recording of the phone conversation ... Read More DealerRater - Nov 10, 2018
I am Internet shopping for a new vehicle and place several inquiries online to dealerships for the particular model I want. I was particularly interested in this one at Stivers, due to its being listed for a discount at nearly $5,000 below MSRP, which is extremely rare for this model.
I receive a call from Jay Johnson, an employee, of Stivers Ford at 11:03am EST on Monday due to a request for more information on a vehicle they have listed on their website. I was informed that the vehicle was going to be kept by the owner of the dealership for ... Read More DealerRater - May 11, 2018
I thought I purchased a 2018 Ford F150 from This dealership thru Michael Bishop, who in my opinion, is a very poor salesperson.
I was purchasing by internet and Michael sent me a proposal which I agreed to. It was the truck I really wanted. I told all my friends that I had bought a new truck, I was very happy. Well a day and a half later, I received an email from this so called salesperson that he needed to talk to me and to please call him, which I did. Well, he told me that the truck that I ... Read More DealerRater - Apr 30, 2018
Worst people in the car business. This place has been my worst experience when trying to purchase a vehicle..salesman had 0% knowledge about the truck I was interested in ... not even the price... these clowns don't wanna sell anything, they should advertise "NO HAGGLE", should've found a dealer closer to home than driving 70miles
Contacted them on a Wednesday about a truck and set up a appointment for that following Saturday to look at and discuss the truck. For 3 days I was in contact with 3 salesman via email and text. I drove 100 miles to arrive and they tell me the truck in question had been sold 2 days prior. I have no problem the truck was sold but they did not have the decency to let me know before I made a special 200 mile round trip for nothing. Not good business
Great price friendly sales team. After I purchased the car it had a small rattle when idling. The service team were very professional and gave me a car to drive while they fixed mine. They fixed the problem the same day. Love the car gets great gas mileage and has less road noise than other small cars.
Purchased a new truck from Stivers Ford and had a great salesman Mr Montgomery. Drove from Birmingham to get a good deal that I located on line.
Bought a vehicle from here not long ago. The salesman was spectacular and made the entire buying process easy but once we went over to the finance department things hit the fan. The guy would not take no for an answer. We had been there for hours and needed to leave. We kept telling him that we did not want additional coverage and he would find more and more things to show us. I am patient but it finally reached a point where it was just too much so I told him that we didn't want it and we ... Read More DealerRater - Sep 7, 2017
This was the second vehicle purchase within a year with Stivers Ford. The professional and friendly customer service and genuine caring staff make your facilty the paramount of car sales; that which all others should seek to immulate. Twice now we have sought out the personal and professional service with Gary Montgomery, who has offered sound suggestions and advice that make the car purchasing experience enjoyable. In closing, I thank you again, Gary Montgomery, and all the staff at Stivers Ford. May your business continue to thrive, and God Bless.
I complained about them lying to me to purchase a car. I wanted a truck. The reply to my review give us a call we will work this out. Called now for 3 days answer machine. Find a dealership who will keep their word. I bought a car while they promised to find a truck I liked. Now they say I'm to upsides on the car they can't help me. Bunch of liars and I'm not done with this yet!
I called to make an appointment for service on my F250. When I arrived I pulled in to the service bay, got out, and one of the 4 people behind a computer asked "how was I doing." I took that as a "can I help you" and told him I had a service appointment. He grumbled that they were just swamped, that it had been a long day, and a couple more negative comments all the while fumbling around his computer in an effort to find my truck record and service appointment. After several minutes, interrupted by ... Read More DealerRater - Jul 12, 2017
We were on our way from Orange Beach back to Wisconsin on Saturday, April 29th when the check engine light went on in our Mercury Mariner. We stopped at Stivers, and even though their Service Department was closed, Mark McGough, the QuickLane Manager, was able to find someone (I believe it was the service department foreman) to diagnose the issue, clear the problem and send us on our way. We are forever grateful for the OUTSTANDING SERVICE Mark and the Stivers team provided that day and would highly recommend them to anyone.
I love Stivers Ford this is my second time getting a car from you all Great People Very helpful and friendly wouldn't go nowhere else for a car Thanks Kimberly Nelson .
I bought several cars from them back in 2015 and again in 2016. The sales experience was very long (2.5-3 hrs), but ok, nothing to complain about. After the process was finished they said if I reffered any of my friends and they ended up buying a car, Stivers Ford would give us $100 each. Well that did not happen. I'm in the Military and we have a lot of folks arriving and always looking for a car. Although I reffered a couple friends and one of them bought a car, Stivers refused to honor their deal. From now on, I will ... Read More DealerRater - Feb 15, 2017
I purchased a vehicle from here September 19,2015. I had spoken with a sales rep Jackie Banks. For hours throughout that day which was a Friday he called me to varify information an for me to email and fax him everything that he needed. Upon my arrival after work NOTHING was together, I waited almost 2 hours to see the car in question. It was close to 9pm before I left an still no paperwork was done. I had agreed to get the car I looked at an they allowed me to test drive it home an bring it back the very ... Read More DealerRater - Oct 24, 2016
Had my 16 MKZ in for a warranty repair of the passenger puddle lamp and also the 1st service and everything about the service and repair was just perfect , from the minute I arrived to when Mark handed me my key , professional and courteous, couldn't have been a better experience.
Was given a price on text then they done the old bate and switch said I could get a Veteran discount but some reason when it came down to the deal no Veteran discount or Ford motor discount going to send Ford Motor Company a letter and the VFW bad a dealership cheets our Vets.
Was called,emailed and text OTD price. I live 2 hrs away and drove to dealership. Then was told a different price by almost $5000. Was not pleased with sales service in any way.
I paid out right for a used 2007 Chevrolet Suburban for $15,831.84 and 3 days after the check engine light comes on within the 3 days and 4 times within 2 weeks.
I find out after paying capital Chevrolet to check my truck that it's a Transmission problem and I have to replace it!!!!
So I go back to them twice and I the salesman tries to help me out but his boss tells them since I bought it as is then it's all on me to take care of the problem now, and I'm just like wow that's bad Buisness and ... Read More DealerRater - Jul 28, 2016
I was called saying that I was approved for 25k car loan. I was assured that I was already approved .once I arrived I was told I needed a co signer. After giving them the information for a co signer I received a call saying everything was good and we could come sign the papers. Once there they said the car could only be in the co signers name because that's the only way the bank would finance. They refused to try to add me or try another car. It was a horrible, humiliating experience.
DEALED WITH GARY MONTGOMERY AND AFTER OVER A WEEK WITH SEVERAL TEXT HE REFUSED TO GIVE ME A PRICE ON A MUSTANG I WANTED TO ORDER CLAIMING HE WAS CHEAPER THAN ANY OTHER DEALER HE GAVE A PRICE FINALLY WHEN I TOLD HIM I WAS NOT CONSIDERING HIS DEALERSHIP HE WAS NOT THE BEST PRICE ANYWAY
I took my car tp this dealership due to previous issues that still was not repaired. Used their loaner car and somehow got a ding in the door. They made me paymy deductible before they would release my car to me. My car is still not fixed and having the same squeeky brakes and has a jerking motion. This has been the worst dealership service. Also the service advisor Kasey is never available to explain repairs nor do I receive a receipt of what was done. This is the worst dealership in the world and I wil Neeeeeeeeeevver return to ... Read More DealerRater - Dec 29, 2015
I gots a call saying I was aproved for 25,000. I was nervous because I don't have best credit cause of devorce. However, when I got there the staff was good. They treated me with respect and listened to my needs. I'm a single mom with 3 boys so I need something with third row seats and they were able to help. They worked with me on getting my payments to somethin I could aford. I'm very happy with my new SUV and I will go to Stivers again when it's time for car.
Called me saying I was approved for 25,000 with 0 down.. Lies, lies, lies, I get there and he tells me I need a co-signer. What a waste of time. They should be ashamed..
They call you to come get a vehicle but they don't back there stuff up! Their staff doesn't even know what kind of vehicles that have on the lot they are a joke and if anyone ever go there prepared to get petroleum jelly
I was contacted my a rep from the dealership saying that I had been approved for up to 25000.00 loan with 0 down and all I needed to do was bring in my id and proof of income. I spoke with the rep 4 times to confirm that when i came it was not going to be any gimics and that I had been approved without a co-signer. She verified everything and as soon as I arrived the first thing out of the sales rep mouth was i need a co-signer it was a requirement of the bank so i wasted a 2 hour ... Read More DealerRater - Sep 16, 2015
I received a pre-approval from an application I filled out on-line. Drove over 100 miles to visit the dealership.. Marc on used sales treated me like I was stupid... Constantly talked down to me because I was a female.. I let it slide because this was going to be my first car purchase on my own. They told me with a co-signer that I could get the car in my name. So I took the vehicle on an overnight test drive until my co-signer and I could return the next day (another 100 mile trip). When we arrived the next day they ... Read More DealerRater - Jul 9, 2015
I received a card by mail three month's after buying a 2015 Mustang to rate a service consultant whom I don't think I had any dealings with. I paid cash, so I did not deal with finance or service departments. They did have to change names on the owner information tag sheet, which was quick, bit a little inconvenient. They have average prices, sale's department are a little "Greasy," but ok friendly, and I rate this dealership average as the card sent with the request to rate the dealership is a very OLD business card with ... Read More DealerRater - May 17, 2015
I thought Daniel Waite was thoughtful and sincere individual. He was knowledgeable and instilled buyer confidence in Ford products. He knew his corporate leadership team and understood the vision being communicated.. I really like him.
For the past couple years I have been wanting to purchase a new car and get out of my high interest rate I had. One of the main reasons I went back to ford was because chevy had 2 recalls within the past year and that did not go over well with me. Stivers was about to get my way below my interest rate I was expecting. Great customer service and quality employees. They worked with me to make sure I was happy and understood my situation clearly. I walked out of Stivers with a new car and a smile on ... Read More DealerRater - Sep 10, 2014
My mother and I leased two 2014 Ford's. Not only were we lied to were we disrespected as well. They do not deliver ...they tell the customer tons of lies and then don't deliver on their word (which is no good anyway). I would never, ever, ever, ever, ever , ever recommend buying a car from Stivers. They are a ignorant bunch of people, including the owner, Mr. Stivers. They have no professional skills, no decent work eithic, and specifically, no people skills. STAY AWAY FROM STIVERS!!!!!!!!!!!!!
I recently went to Stivers and purchased a Ford Escape. My salesman, Derek Brown, was a pleasure to work with. He not only worked with me but kept in touch with me to get the deal done. When I was not available he would communicate with me the best way I could, not how he could. I would recommend this dealership. I am sure others out there will disagree, but my experience was a pleasurable one.
Every time I called or visited I never got the same person twice. I left messages, emails, called dozens of times about purchasing a vehicle and over the course of 4 weeks was given the run around. After test driving it twice and discovering it had a problem with the gauges, it was like they refused to work with me even though they promised they would fix the issue and call back. Never called, never returned my calls. I actually saw one employee literally run away as I drove up the next visit. As if that wasn't bad enough, my ... Read More DealerRater - Jun 30, 2014
The biggest issue is communicating with the service department and the lack of support of getting a status on vehicles repair. The dealer had a rental car available on site. They lost my phone number while my car was in service. I called several times to the dealership but no return phones. The process on the part being stock was slow and it take awhile to receive it. I called Ford Customer Service to try get a response from the dealership and Ford Customer Service gave the answer they I needed and push the dealer to repair the car and ... Read More DealerRater - Jul 24, 2013
I just purchased a 2011 FordF150 from Stivers Ford. I had a delightful experience from the beginning to end of my purchase. Gary Montgomery was the Salesman that helped me and he exhibited an unsurpassed element of professionalism. I would highly recommend Stivers Ford to anyone looking to purchase new or used vehicles.
Great Deal on New F150 I was sold on buying a 2009 Tundra but after seeing the reviews on the 150 . I went to Stivers Ford and they were able to get me exactly what I wanted, a 2010 F150. They gave me a great deal and were very easy to negotiate with. I would recommend them. It was the most fun I have ever had purchasing a vehicle. Tim Barrends one of the managers will have you rolling on the floor, all and all a GREAT expeirence. Jesse
The dealership is now "STIVERS" Ford-Lincoln-Mecury. I love the vehicle I purchased, but the problems came when making the deal. We were very clear during the negotiations that we wanted a particular price "out the door" and the salesman made clear he understood that. We were able to settle on a price. It was a bank holiday, so we were unable to obtain an accurate pay-off on my trade-in. I estimated it to be $17,000. Somehow when the paperwork came out, it had $16,000 as the trade-in value. When I questioned it, they said that was just a &... Read More DealerRater - Jun 25, 2010